This Privacy Policy sets out the basis on which Smallution Limited (“Smallution”, “we”, “us” or “our”) collects personal data from you and how we process that data. By visiting smallution.com, using our applications, or engaging our services, you acknowledge the practices described in this policy.
1. Information we collect
1.1 Information you provide
Depending on how you use our services, we may collect:
- your name, email address, telephone number, company name, industry, and other contact details;
- account credentials and profile information for services that require an account;
- project requirements, enquiries, feedback, files, links, brand information, and content submitted through our forms or website-building tools;
- verification information, including one-time verification codes and their status;
- billing, transaction, and account-management information where applicable; and
- any other information you choose to provide when contacting us or using our services.
1.2 AI Website Builder and generated content
When you use the AI Website Builder, we may process your instructions, company information, selected pages, uploaded file names, reference links, generated copy, generated website content, and associated technical records. Prompts and relevant context may be sent to an AI service provider solely to generate or improve the requested output.
1.3 Lead data and customer data
If you use Landing Builder or another Smallution service to collect information from your own customers, you decide what data to collect and why. In that situation, you act as the data user or controller and are responsible for providing an appropriate privacy notice, obtaining any required consent, and complying with applicable law.
1.4 Technical and usage information
We may collect IP addresses, browser and device information, login and activity logs, URLs, page views, timestamps, response times, errors, visit duration, clicks, scrolling activity, traffic sources, and other diagnostic or security data. Where our tools publish landing pages, we may also process visitor IP addresses and conversion statistics.
1.5 Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, to provide our services, resolve disputes, enforce agreements, and comply with legal obligations.
2. How we use information
We may use collected information to:
- provide, operate, secure, support, and improve our website, applications, and services;
- generate requested AI content and websites;
- administer accounts, subscriptions, billing, payments, and service communications;
- respond to enquiries, requests, support issues, and project discussions;
- research, design, test, and launch new features, products, and services;
- analyse trends, usage, traffic, performance, and conversion rates;
- detect fraud, abuse, spam, security incidents, and violations of our rights or policies;
- comply with applicable laws, regulations, court orders, and legal processes; and
- protect the rights, property, and safety of Smallution, our customers, service users, and the public.
With your consent where required, we may use your contact information for direct marketing concerning our products, services, news, seminars, or events. You may opt out at any time by emailing cs@smallution.com. Essential service, billing, security, and outage notices are not marketing messages and may still be sent where necessary.
3. Disclosure of information
We keep personal data confidential, but may disclose it where reasonably necessary to:
- our employees, contractors, agents, professional advisers, auditors, financial institutions, hosting providers, communications providers, AI providers, analytics providers, and other service providers;
- our affiliates, business partners, overseas offices, and counterparts on a need-to-know basis;
- persons or authorities where disclosure is required or permitted by applicable law in or outside Hong Kong; and
- an actual or proposed buyer, investor, successor, or transferee in connection with a reorganisation, financing, sale, or transfer of all or part of our business.
We may create aggregated or anonymised data that no longer identifies an individual. We may use and share that data for analytics, research, service improvement, and business purposes.
4. Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember preferences, understand usage, measure performance, maintain security, and make content more relevant. These may include session, persistent, strictly necessary, functionality, analytics, performance, and targeting cookies.
You can control cookies through your browser settings. Disabling certain cookies may make parts of our services unavailable or prevent them from functioning correctly. Third-party analytics or service providers may also use cookies, server logs, pixels, or similar technologies subject to their own policies.
5. Your rights
Subject to applicable law, you may request to:
- check whether we hold personal data about you;
- access personal data we hold about you;
- correct inaccurate or incomplete personal data;
- update your account or profile information;
- withdraw consent or opt out of direct marketing; and
- request deletion or restriction where applicable.
We may need to verify your identity before processing a request and may charge a reasonable fee where permitted by law.
6. Security
We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access is restricted to persons with a legitimate need and appropriate confidentiality obligations.
No internet transmission or storage system is completely secure. You are responsible for protecting your passwords, verification codes, devices, and information under your control. Any transmission of data to our services is at your own risk.
7. International data transfers
Personal data may be transferred to, stored, or processed outside Hong Kong where our service providers or infrastructure operate. We take reasonable steps to ensure transferred data receives appropriate protection consistent with this policy and applicable law.
8. Changes to this policy
We may update this Privacy Policy from time to time by posting the revised version on this page and changing the “Last updated” date. Continued use of our website or services after an update constitutes acknowledgement of the revised policy to the extent permitted by law.
9. Contact us
For questions, access or correction requests, or concerns about this Privacy Policy or your personal data, contact Smallution Limited at cs@smallution.com or +852 5710 1466.